← karwaanliveSupport
How can we help?
Browse the questions below or reach us directly. We are a small team and you will always get a real response from a real person.
Getting started
How do I join karwaanlive as an artist?
Email us at artists@karwaanlive.com with your name and a link to your music. We'll send you an invite to the app within 48 hours. The onboarding flow takes under 10 minutes.
Do I need a label or distributor to sign up?
No. karwaanlive is built for independent artists. You don't need a label, a manager, or any existing distribution deal. You just need to own your master recordings.
What types of music can I submit?
Any original music where you hold the master rights — songs, instrumentals, background scores, folk recordings, regional language tracks, and more. If you made it and you own it, you can pitch it.
Submissions & pitches
Does submitting a song mean I'm giving away my rights?
No. Submitting a pitch to karwaanlive does not transfer any rights to us or to any brand. You retain full copyright at all times. A deal is only created if you explicitly accept a brand's offer.
How long does the 6-step submission take?
Most artists complete it in 5–8 minutes. You'll provide song details, upload your files, write a short pitch note, choose optional distribution platforms, confirm your IP checklist, and review before submitting.
Can I submit the same song to multiple brands?
Yes. Unless you have already agreed an exclusive deal on a track, you are free to pitch it to as many open briefs as you like.
What happens after I submit?
Your pitch enters our marketplace. Brands browsing by genre, mood, and location can discover it and send you an IP offer. If you selected assisted routing, our team will also evaluate it and pitch it to relevant brand partners within 5 business days.
Offers & deals
How do I know if a brand has made an offer on my song?
You'll receive a push notification in the app and an email to your registered address. The offer will appear in your pitches dashboard under “Offer received”.
Do I have to accept an offer?
No. You can accept, decline, or counter any offer. Nothing is binding until you explicitly accept and a signed agreement is in place.
How long do I have to respond to an offer?
Brands typically set a response window when they make an offer (usually 48–72 hours). You'll see the deadline clearly in the offer card. If the window expires, the offer lapses — the brand can re-issue it if they choose.
Fees & payouts
What is the platform fee?
We charge 1% of the licensing fee value on every completed deal. That is our entire take. There are no monthly fees, no listing fees, no premium tiers.
When do I get paid?
Funds settle to your registered bank account within 5 business days of a deal being marked complete in the platform.
How do I add my bank account for payouts?
Go to Profile → Payout settings in the app and enter your bank account details. We support IMPS/NEFT transfers to Indian bank accounts. International transfers are not supported yet.
Account & privacy
How do I delete my account?
Email privacy@karwaanlive.com with the subject line “Account deletion request”. We'll process it within 30 days and confirm via email. Active deals must be resolved or withdrawn first.
Who can see my submitted songs?
Once you submit a pitch, your song details and audio preview are visible to brands actively browsing the marketplace. Your personal contact details (phone, personal email) are never shared with brands without your explicit consent.
Can I update or withdraw a pitch I've already submitted?
Yes. You can withdraw any live pitch from your dashboard at any time, provided it isn't in an active negotiation. Once an offer is in the accepted or signing stage, contact us at support@karwaanlive.com.